Terms and Conditions


1.1. These terms and conditions relate to your use of the "www.rentyourboxes.com.au" website ("Website") and to the sale & rent of all products to you by Delmi Logistecs PTY Ltd.

1.2. Please read these terms and conditions carefully before browsing www.rentyourboxes.com.au or placing an order, and retain a copy for your information.

1.3. RYB reserve the right to change our terms and conditions and our prices at any time without notice to you in relation to future sales, so you must check them each time you use our Website. The date on which these terms and conditions were last updated is clearly stated below.

1.4. Our address is Unit 2/2 Frank Avenue, Clayton South, Victoria 3169.

1.5. Please note that, if you are under the age of 18, you must have the consent of the debit/credit card holder (who must be over the age of 18) before purchasing/renting any goods from the Website.


2.1. On accessing the Website, we grant you a limited license to access and make personal use of the Website for lawful purposes only and in a manner that does not infringe our intellectual property rights or those of third parties, and does not restrict or inhibit the use and enjoyment of the Website by browsers, customers or any other third party.

2.2. If you wish to create a link to our Website, you must first obtain our prior written consent, which can be sought by emailing us at admin@rentyourboxes.com.au.

2.3. Links contained in the Website may lead to other websites, which are not under our control. We do not endorse or take responsibility for the content of any such linked websites.

2.4. As we respect and endeavor to protect the data we collect from you in the course of purchasing/renting products from us, we shall at all times comply with the Victorian Information Privacy Act 2000 (VIP ACT) - as amended from time to time. We shall only use the information and data collected for the purposes of processing your order and marketing our products to you. For the avoidance of doubt, your information and data will never be passed on by us to a third party.


3.1. Whilst browsing the Website, you may place items that you wish to purchase or rent. If you wish to place a firm order with us you will be asked to complete the online order and provide us (and/or a third party payment partner, such as eWAY's online payment gateway, on our behalf) with payment and delivery details.

3.2. When you place a firm order with us, we will send you an email acknowledging receipt of your order and confirming the details of your order.

3.3. Rent Product Condition:

Rent Return:

Buy Product Condition:

3.4. RYB does not provide a refund on the rent or sale amount for any items delivered but not used. Subsequent deliveries incur a $35 delivery fee unless they meet the minimum dollar value required to qualify for the free delivery ($45 worth of hire items and $90 worth of sale items).

3.5. Refunds: Rented items which are either not returned within the 60 day Rent period or damaged beyond the reasonable wear and tear exclusion stated above will result in the Customer being charged the deposit prices as listed on the Website and invoice/delivery form.


4.1. Photographs, measurements and other means of describing the products on the Website shall be as accurate as possible, but please note that the products may be subject to slight variation in manufacture from time to time.

4.2. Although every effort is made to ensure that prices published on the Website are accurate, errors concerning price may occur from time to time.

If after you have placed an order with us, we find an error concerning the price of any of the products you have ordered, we will notify you as part of our order confirmation procedure and shall give you the option to either (1) re-confirm your order at the revised price or (2) cancel your order by emailing us a Cancellation Notice.

4.3. All prices quoted on the Website are all inclusive unless otherwise stated.

4.4. From time to time, we may make certain products available on the Website at a special discounted price. If this is the case, the price will be clearly marked as a "special offer" and the conditions specific to that offer (i.e. duration of the special offer price, etc) will be stated directly next to the description of the products concerned.


5.1. Payment for the products you have ordered is to be made by proceeding to the "Checkout" and payment must be made by debit/credit card or Cheque. On clicking "Submit", you will submit your order to us, and payment will be deducted from your debit/credit card and all Cheque payments will be collected on delivery of order.

5.2. Security Policy:


6.1. We only deliver to addresses within Victoria. There may be an additional delivery charges if delivery address is changed/not advised to RYB by emailing to admin@rentyourboxes.com.au before 24 hours from delivery.

6.2. We deliver all our products Mondays to Sunday, excluding public holidays.

6.3. When placing your order, you can select your preferred delivery time option.

6.4. We aim to deliver the products you have ordered within 24 hours of your order being submitted (subject to your preferred delivery date and availability), as follows:

6.5. We usually deliver our products by our owned vehicles.


Customers may cancel an order by emailing us on admin@rentyourboxes.com.au, before 3 PM, the day before the order is to be delivered, for a full refund. If the cancellation is received after this time, the Customer will be charged a $40 cancellation fee and the balance of any payment will be refunded. RYB will not leave ordered boxes at the delivery address if the customer is not available to accept the goods. If such situation has occurred the Customer will be charged a non-delivery fee of $55 and the balance of any payment will be refunded.


We warrant that the products you have ordered shall at the time of delivery comply with their description, be of satisfactory quality and free from defect.


9.1. We will not be held responsible for events beyond our reasonable control.

9.2. All content, texts, photos, images published on the Website are owned by us and cannot be reproduced without our prior written consent.

9.3. These terms and conditions form the entire agreement between us.

9.4. A person who is not a party to these terms and conditions has no right to enforce any term of them under the Australian Contracts (Rights of Third Parties) Act 1999.

9.5. These terms and conditions are governed by Australian, State of Victorian law and, in the event of a dispute arising between us, shall be subject to the exclusive jurisdiction of the state of Victorian courts.

These terms and conditions were last updated on: 01st October 2012.


At RYB, your privacy is paramount:

RYB recognize that your personal information is important to you. Therefore we are committed to safeguarding your personal information and will always handle your personal information securely and carefully.

RYB is committed to complying with all applicable Australian Privacy Laws and ensures that our staffs are aware of their obligations. The following should give you a greater understanding on how we collect and use customer information.

Why we collect information?

We collect information for a number of reasons including:

How we collect this information?

We collect information in a number of ways:

What we collect?

The personal information we collect is in most cases supplied by you when you place an order or provide feedback to us. Such as;